Hello! If you are studying this, then you care about privacy – and your privateness is very vital to us. The purpose of this Privacy Policy is to supply you a clear clarification about how we gather and process your personal statistics through looking or the usage of our internet site https://citylinkmovers.co.uk/ (“Website”), or our ‘partner’ app (“App”). It is necessary that you examine this Privacy Policy collectively with any other privacy policy, together with our cookies policy https://citylinkmovers.co.uk/cookie (“Cookies Policy”), or truthful processing word we might also provide on particular events when we are accumulating or processing personal information about you, so that you are conscious of how and why we are using your private information. This Privacy Policy supplements our different insurance policies and is not supposed to override them.
This Privacy Policy has been organized in accordance with the Data Protection Act 2018 which implements the General Data Protection Regulation (or such UK law supposed to exchange or supersede it) (“Data Privacy Laws”). Defined terms used in the Privacy Policy have the meanings set out in the Data Privacy Laws.
Our transport partners (“Transport Partners”) and third-party or sub-contracted drivers (“Drivers”) ought to also read the privacy notice via following the hyperlink at the quit of this policy.
Personal data is any information that tells us something about you whether directly or indirectly identified or identifiable as an individual. We may collect and use the following personal data about you.
If you supplied private data of different humans for the purpose and fulfilment of a series and/or delivery, it is your accountability to notify these humans that their records is/was furnished to CityLink Movers.
We additionally collect, use, and share Aggregated Data such as statistical or demographic information for any purpose. Aggregated Data ought to be derived from your non-public facts however is no longer considered private records in law as this data will not directly or indirectly disclose your identity. For example, we can also aggregate your Usage Data to calculate the percentage of users getting access to a unique website feature. However, if we mix or connect Aggregated Data with your non-public facts so that it can at once or not directly become aware of you, we deal with the mixed data as personal data, which will be used in accordance with this privateness policy.
This private facts is required to furnish our services to you. If you do now not supply the private information we ask for, it may also lengthen or stop us from imparting services to you.
We do no longer acquire any Special Categories of Personal Data about you (this includes details about your race or ethnicity, spiritual or philosophical beliefs, intercourse life, sexual orientation, political opinions, exchange union membership, statistics about your health, and genetic and biometric data). Nor do we accumulate any data about crook convictions and offences.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Generally, we do not be counted on consent as a felony groundwork for processing your non-public facts though we will get your consent earlier than sending 1/3 birthday celebration direct advertising communications to you via e-mail or textual content message. You have the proper to withdraw consent to advertising and marketing at any time through contacting us.
Marketing
We will maintain your non-public facts on our customer management structures and use this to grant you with marketing records about similar offerings offered by means of us to these which you have engaged us to provide which we sense you may locate beneficial from time to time. You can choose out of receiving this information at any time.
If you would like to opt-out of:
Call recording
We may record any incoming or outgoing calls handled by the CityLink Movers support team (or transferred to any other department), and any call recordings may be used as follows:
If your name is being recorded, you will hear a pre-recorded message stating this earlier than connecting to a member of the CityLink Movers assist team and directing you to this Privacy Policy. The recording begins when you hear a beep and ends robotically when the call ends or when the name is transferred externally.
If you do no longer favor your call to be recorded, please tell the character you are speaking to at any time that you desire the recording to be stopped. Call recordings are only accessed with the aid of participants of team of workers at CityLink Movers. If you would like a replica of any call recording, you can publish a request in writing to privacy@CityLink Movers.com.
Call recordings will be securely stored for 12 months after the name was made and will be managed in accordance with Data Privacy Laws.
We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps (as described above) to you, deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to analyse Google’s interest-based advertising data and/or third-party audience data (such as age, marital status, life event and interests) to target and improve our marketing campaigns, marketing strategies and website content. We may also use tools provided by other third parties, such as Facebook to perform similar tasks, using your Contact, Technical, Usage and Profile Data.
To opt out of targeted advertising you need to disable your ‘cookies’ in your browser settings or opt-out of the relevant third-party Ad Settings. For example, you can opt-out of the Google Display Advertising Features.
We may transfer your personal data to an external third party which is based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will not keep your personal data for longer than we need to, the period for which we will keep your personal data will depend on the type of service you have requested from us. The retention period may be longer than the period for which we are providing services to you where we have statutory or regulatory obligations to retain personal data for a longer period, or where we may need to retain information in case of legal claim.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
We implement appropriate technical and organisational measures to protect data that we process from unauthorised disclosure, use, alteration, or destruction.
In addition to the technical and organisational measures we have put in place, there are a number of simple things you can do to in order to further protect your personal information;
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
If you wish to exercise any of the rights set out above, please contact us.
Please note that we will keep a record of the fact that you have made a request to exercise your rights, and our response to your request, to demonstrate compliance with our data protection obligations and so that we can handle any queries, complaints or claims in relation to your request. This record will be kept in accordance with our retention policies as described above.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
As a Transport Partner or a Driver, we have additional, more specific privacy details. Please click hereto ensure you have read and understand them.
From time to time we may need to make changes to this notice, for example, as the result of changes to law, technologies, or other developments. We will provide you with the most up-to-date notice and you can check our website periodically to view it.
This notice was last updated July 2022
The following outlines the additional privacy details with regards to our Transport Partners and Drivers. It does not replace the Privacy Policy rather it supplements it.
What additional data we collect
The additional Personal data we may collect and use about you includes;
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Click here to find out more about the types of lawful basis that we will rely on to process your personal data.
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
In addition to the main privacy policy we routinely share personal data with: