Clients Satisfaction is Our Primary Focus

Depending on the service you select, CityLink offers three distinct sets of Business Terms. You agree to our "Auction Terms and Conditions" if you use our auction methodology, which involves posting a job and requesting quotes.

Depending on the type of user you are, you will be subject to either our "Instant Prices for Business Customers" or "Instant Prices for Private Customers" terms and conditions if you choose to use our Instant Price model, where prices are instantly displayed in our Calendar. Both sets of Terms and Conditions contain definitions.

Please give our staff a call at 07915177785 if you have any questions about which conditions apply to you; they would be happy to explain.

Terms of website use

The following describes the terms of use under which you may use our website, (our site), along with the documents that are linked to on it. While Part 2 (Registered User Provisions) is only relevant to users who have registered on our site, Part 1 (General Provisions) applies to all users of our site.

Before using the website, please carefully read these terms of use. You signify your acceptance of these terms of use and your commitment to follow them by using our website. Please do not use our site if you disagree with our terms of usage.

If you would want assistance determining whether conditions apply to you, please contact our team at 07915177785.


1. Definitions

The following definitions apply to these terms and conditions:

  • material criteria refers to the criteria for our material as outlined in clause 3.
  • Fees refers to the amounts owed to us as a result of clause 25's requirements.
  • Registered User means a user registered under the terms of clause 17
  • A registered user is one who has registered in accordance with clause 17.
  • Terms refers to the conditions outlined in Parts 1 and 2 (General and Registered User Provisions, respectively).
  • A supplier's reputation score, which ranges from 0 to 100 and is based on buyer feedback from prior jobs, indicates how reliable they are.

2. Information about ourselves is a site operated by CityLink Movers ("We"). We are a limited company registered in England and Wales under company number 06837274 and have our registered office at 60 Clovenstone Park, EH143EY Edinburgh, Uk.
Our main trading address is 60 Clovenstone Park, EH143EY Edinburgh, Uk.

3. Getting to our website

3.1 You have arrived at our website
  1. Temporary access to our site is allowed, and we maintain the right, at any time, to discontinue or modify the services we offer there without prior notice (see below). If for any reason our site is down at any time or for any length of time, we will not be held responsible.
  2. We reserve the right to occasionally only allow Registered Users access to certain areas of our website, or the entire website.
  3. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
  4. If, as part of our security measures, you select or get a user ID, password, or any other piece of information, you are required to maintain it as confidential and not share it with any outside parties. If, in our judgment, you have broken any of the terms of service, we reserve the right to disable any password or user identification code that you have chosen or that we have assigned to you.
  5. may record calls for internal training purposes and retain the right to review these recordings in the event of a dispute.
3.2 Uses that are not permitted.

You may use our site only for lawful purposes. You may not use our site:

  1. In any manner that violates any local, state, federal, or international law or rule that may be in force.
  2. In any manner that violates the law, is dishonest, or has any dishonest goal or consequence.
  3. In any manner that violates the law, is dishonest, or has any dishonest goal or consequence.
  4. In any way that is dishonest, against the law, or has any dishonest intention or outcome.
  5. To send or organize for the sending of any ads, promotional materials, or other similar solicitations that are not allowed or unsolicited (spam).
3.3 Content Standards

The following guidelines are applicable to all content you submit to our website (Contributions) and any related interactive services. Both the entirety and each component of any Contribution are subject to the standards.

3.3.1 Contributions must:
  1. Be truthful (when stating facts).
  2. Be sincere in their beliefs (when expressing opinions).
  3. Respect the law in the UK and in any other country where they are posted.
3.3.2 Contributions must not:
  1. We reserve the right to investigate whether your use of our site constitutes a violation of these Terms. We reserve the right to take any relevant action if a breach has occurred.
  2. Immediate, transient, or irreversible loss of your ability to access our website.
  3. Violate someone else's copyright, trademark, or database rights. be capable of tricking anyone.
  4. Immediate, interim, or permanent deletion of any content you submit to our website.
  5. I am issuing you a warning.
  6. legal action taken against you to recover all expenses incurred as a result of the violation, including reasonable legal and administrative fees, on an indemnity basis.
  7. Additional legal action directed against you.

4.Suspension and Dismissal

  1. We retain the right to determine whether there has been a breach of these Terms through your use of our site. When a breach has occurred, we may take such action as we deem appropriate.
  2. A material breach may result in our taking all or any of the following actions:
  3. Immediate, temporary or permanent withdrawal of your right to use our site.
  4. Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
  5. Issue of a warning to you.
  6. Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  7. Further legal action against you.
  8. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
  9. We exclude liability for actions taken in response to breaches of these Terms. The responses described in these Terms are not limited, and we may take any other action.

5. Intellectual property rights

  1. All intellectual property rights on our website and in the content published on it are owned by us or are under license. Worldwide copyright treaties and legislation safeguard certain works. These kinds of rights are all reserved.
  2. You may download and print one copy of any page(s) from our website for your own personal use. You may also alert other members of your organization to content that is placed on our website.
  3. You are not permitted to make any changes to the digital or physical copies of any documents you have downloaded or printed.
  4. All content on our site must always credit us as the writers, along with any specified contributions.

6. Dependency on information shared

Our website contains commentary and other information, but they are not meant to be taken as recommendations. As a result, we disavow any liability and duty resulting from any reliance that users of our site or anyone else who may have learned about any of its contents may place on such materials.

7. Our website is updated on a regular basis.

Although we try to update our site frequently, content can change at any time. We have the right to permanently close our website or to suspend access if necessary. We disclaim all responsibility to update any content on our site that may become outdated at any time.

8. Our liability

There are no conditions, warranties, or assurances of accuracy attached to the content on this website. We hereby specifically disclaim, to the fullest extent allowed by law:

  1. All terms, conditions, and warranties that may otherwise be inferred from statutes, common law, or equity.
  2. any responsibility for any loss, damage, or theft—direct, indirect, or consequential—that a user may suffer in relation to our website, or in relation to using, failing to use, or the outcomes of using our website. Every website that links to it, as well as any content posted on it; this includes, but is not limited to, any liability for income or revenue loss, business loss, profit loss, contract loss, loss on anticipated savings, data loss, and loss of goodwill for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract, or other means, even if foreseeable; however, this clause will not shield you from claims for loss, damage, or theft of any other kind of property
  3. We handle your information in compliance with our privacy policy. By using our website, you agree to this processing and guarantee that the information you have provided is true.

9. Details about you and the sites you visit.

We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

10.Material is being uploaded to our website.

  1. You must abide by our Content Standards whenever you utilize a feature that lets you communicate with other Users or post content to our website. You guarantee that any such contribution complies with those requirements, and you agree to hold us harmless in the event that this warranty is broken.
  2. Any content you submit to our website will be deemed non-proprietary and non-confidential, and we shall be free to use, copy, distribute, and reveal to third parties any such content for any reason. In addition, we reserve the right to reveal your name to any third party who alleges that anything you upload or post on our website violates their intellectual property rights or privacy rights.
  3. We will consider any content you upload to our website to be non-proprietary and non-confidential, and we will be free to use, copy, distribute, and make any such content available to third parties for any purpose. Furthermore, if a third party claims that anything you upload or publish on our website infringes their intellectual property rights or privacy rights, we reserve the right to disclose your identity to that party.
  4. Regarding the accuracy or content of any items uploaded by you or any other user of our site, we shall not be held accountable or liable to any third party.
  5. Should we determine that any content you post on our site violates the Content Standards, we reserve the right to delete it.

11. Linking to our site

  1. You are free to link to our home page as long as you follow the law, treat us fairly, and don't exploit or harm our reputation. However, you can't connect in a way that implies an affiliation, endorsement, or approval of us when none exists.
  2. It is forbidden for you to create a link from any website that you do not own.
  3. You are not permitted to link to any other page on our website or to frame our home page on another website. Without prior warning, we retain the right to revoke permission to link. The webpage to which you are connecting needs to adhere to our Content Standards in every way.

12. Links from our site

The links on our site that lead to external websites and resources offered by third parties are provided solely for your information. We disclaim all liability for the information found on those websites and other resources, as well as for any harm or loss you might sustain as a result of using them.

13. Authority and relevant legislation

Any claim resulting from or connected to a visit to our site shall be exclusively heard in English courts, although we reserve the right to pursue legal action against you for violating these terms in your home country or any other applicable jurisdiction. The laws of England and Wales shall govern and be applied to the interpretation of these Terms and any disagreement or claim arising out of or related to them, its subject matter or formation (including non-contractual disputes or claims).

14. Use of CityLink

It is prohibited for any User to obtain or utilize the term "CityLink" or any variation thereof as a trademark or other intellectual property.

15. Variations

We have the right to change this page and the Terms at any time. We expect you to periodically visit this page to take note of any modifications we may have made, as they become effective immediately upon posting. Certain notices or terms posted elsewhere on our site may also take precedence over certain of the provisions included in these Terms.

PART 2: The appropriate law and Jurisdiction

17. Registration

Registered Users must:

  1. Be at least 18 years old; and always supply genuine and complete contact information, including a valid email address
  2. Users who have registered are not allowed to use false identities. We retain the right, at any time, for any reason, and without providing you with any notice, to reject your registration.
  3. By registering with us, if you are registering on behalf of a business or other corporate body, you are attesting to your legal capacity to bind the business or corporate body that you are registering on their behalf.

18. Our Status

  1. We don't offer any kind of transportation services at all. Our job is to set up a forum where companies who supply transportation services (Suppliers) and prospective customers of those services (customers) can connect.
  2. The parties shall choose one another based on the services needed, the terms of the contract, and the prices each party is willing to provide. We do not do background checks on any Registered Users, thus we cannot guarantee that a party will be able to fulfill its end of the bargain.
  3. Please be aware that any legal contract that results from a transaction between Users is between those parties and is governed by the terms and conditions of that Supplier.

19. Use of the Site

The Site operates as follows:

  1. Transport providers will be able to respond to any Buyer Listing (Bid) by offering their services on their own terms. Buyers will post requirements they have for transport services on the Site (Buyer Listing).
  2. Once a bid is accepted by a buyer, they become legally enforceable contracts with all of the original stipulations.
  3. Bids and Buyer Listings (collectively, Submissions) are subject to moderation. Whether or not a Submission complies with our Content Standards will be decided at our exclusive discretion.
  4. The speed at which Submissions are placed on the Site is not something we can guarantee.

20. Submissions

  1. We provide absolutely no transportation services. It is our responsibility to create a platform that allows businesses that provide transportation services (Suppliers) and potential clients (customers) to communicate.Based on the services required, the conditions of the agreement, and the costs each side is ready to pay, the parties will select one another.
  2. Since none of the Registered Users have had their backgrounds checked, we are unable to ensure that any one of the parties will be able to uphold its half of the agreement.
  3. The nature of the goods to be transported; and
  4. If a transaction between Users results in a legal contract, please be advised that this contract is between those parties and is subject to the terms and conditions of that Supplier.

21. Contact Details

Contact information cannot be included by registered users to encourage sales outside of the site.

22. Rules for Suppliers

  1. Respect a transaction contract that has been established with a buyer;
  2. Provide the services for which money has been received; and
  3. Include in any bid all taxes, including VAT, and fees that the buyer must pay for the transport services, excluding any import or export duties that must be paid on the goods being transported.

23. Rules for Buyers

Buyers must not:

  1. Submit their own bids in an effort to reduce supplier bids. In order to bid on services, users must be completely independent of the company offering the services.
  2. In reaction to a buyer's listing posted outside of the site, neither buyers nor suppliers may impede a transaction or offer to purchase or provide transportation.
  3. We strongly advise against exchanging any personal contact information, exact locations, or bank account information via our CityLink messaging service, both for consumers and transportation services. After the two parties have exchanged work sheets, sensitive material can be discussed in private.

24. Feedback

  1. We will not be obliged to furnish any Registered User with due diligence on any other Registered User.
  2. For each transaction, Buyers and Suppliers can pick out to charge each different with the aid of leaving Feedback. Buyers and Suppliers can leave a positive, negative, or a neutral rating, plus a quick comment.
  3. Suppliers are not authorized to include in their Bids or phrases of sale any stipulations that limit or avert the Buyer from leaving feedback.
  4. Buyers are no longer allowed to threaten Suppliers with poor comments or impartial Feedback in order to gain goods or offerings not included in the original Buyer Listing.
  5. Suppliers may also no longer require Buyers to depart precise feedback. Suppliers may also now not demand that Buyers withdraw existing feedback. These prohibitions apply to all feedback activity, whether or not prior to, during, or after shipping of offerings described in the authentic Buyer Listing.
  6. Feedback feedback ought to comply with regulations on comments listed on the site. CityLink reserve the proper to take away or adjust feedback left by both the purchaser or dealer besides prior consent of both parties.

25. Fees

  1. The Site is free to use for Buyers. A credit price (Deposit) is payable through a Buyer when a bid is accepted. The Deposit amount payable is deducted from the total value of the bid displayed to the Buyer upon acceptance. The awesome balance due is to be paid via the Buyer at once to the Supplier in accordance with the terms and in a manner as agreed between both parties.
  2. The credit score is a share of the transportation costs agreed between the two parties or a minimal fee, whichever is larger (dependent upon exterior factors, i.e. source of listing).
  3. We can also voluntarily waive our proper to get hold of a Deposit in positive circumstances, but any such waiver is entirely discretionary and except accepting any criminal responsibility to do so.
  4. On accepting any Bid the Buyer ought to pay the Deposit to CityLink. We receive this Deposit as agent for the Buyer.
  5. Suppliers are accountable for the collection and fee of all VAT related with the supply of offerings to Buyers.
  6. We may also suspend, waive or change the approach of calculation or costs of Fees at any time, both permanently or for any limited promotional or other period. Any changes will be described on the Site.

26. Cancellation

  1. Transport contracts are shaped between Buyers and Suppliers so the negotiation and agreement of any cancellation and its consequences are things for them. However, if the transport organization cancels earlier than any transport services has been furnished the client can then wish to recover their Deposit or Fee via making a request to us for repayment. No request need to be made within 7 days of the date of acceptance of the Bid or until sensible attempts have been made to agree the phrases of cancellation directly.
  2. We will overview all cancellation requests. If fabulous the cancelled transport requirement will be relisted on the Site or deleted from it. The Deposit or the Fee might also be refunded at our sole discretion. Any request for a refund of the credit charge paid need to be made within 30 days of the acceptance of the bid. CityLink can't be accountable for requests outside this timeframe. No money refund will be provided as soon as the client has acquired the contact details of the Supplier by means of CityLink. In the match that the Supplier is unable to fulfil its responsibilities as booked then the consumer must contact CityLink to discover an alternative Supplier, solely in the event that CityLink is unable to discover an alternative will credit be considered.
  3. In some circumstances, when a job is listed as flexible and the consumers job is now not completed within a most of 1-2 weeks dependant on the selected, the listing will be eliminated and the prepaid deposit refunded as credit.

27. No Agency

Nothing in this Agreement shall form or be interpreted to create any joint venture, agency, or partnership arrangement between ourselves and any Users. Users are not allowed to present themselves as suggesting a relationship of any kind with us.

28. Recommendation Functionality

  1. A recommender will acquire £10 CityLink deposit 7 days after a qualifying bid is accepted.
  2. All credits issued are absolutely at the discretion of CityLink and can be quickly or completely withheld if deemed appropriate. £10 is solely paid out as soon as per user.
  3. Introductory savings has no cash value. Introductory savings can be used to improve a checklist to a featured listing or in the direction of a savings price on CityLink.
  4. Introductory credit is non-transferrable Credit is utilized as per CityLink’s discretion

29. Book It Now & Set Price

  1. CityLink will only offer a full money returned guarantee for a Book It Now job posted onto the website, if the job has been posted for at least 6 hours. Any job removed from the discussion board within 6 hours of posting will not be subject to a refund. All jobs needs at least 6 hours to get the biggest risk of being claimed. We can't guarantee you will be allotted a driver.
  2. It is the role of the events to select each other on the foundation of the services required and the contractual terms and quotes provided via every of the parties. We do no longer elevate out vetting of any Registered Users and consequently do no longer provide any assurances as to the capacity of a celebration to function its responsibilities underneath a contract.
  3. CityLink are not dependable for any transactions between each party Please note that, with regard to any transaction made between Users, the ensuing criminal contract is between those parties, and is difficulty to the phrases and conditions of that Supplier or different phrases as agreed between the parties.
  4. Parties should overview any terms and conditions making use of to the transaction. Please note that, we do not provide user reward stamps for Book It Now or Set Price Jobs.

30. Price guarantee

  1. Should a client be succesful to show to us a professional quote obtained by way of capacity of an impartial company, sourced backyard of, CityLink will beat this rate if it is decrease than the top notch quote we are in a position to offer. CityLink Best Price Guarantee applies to any single job positioned on, inquiring for expenses to pass item(s) from one vicinity to another. The quote evaluation want to be made on an equal job, to transport the same proper goods, along the equal route.
  2. Comparison ought to be to the equal particular itinerary, below the equal stipulations and following the equal specific route, including the equal addresses (floor in which objects are located on and to be delivered to), range of guys required, packing (if required), vehicle, and cancellation policy. The remarkable price warranty applies to the full price of transport, and any quote received backyard of CityLink have to be all inclusive and no longer require extra repayments upon collection or shipping – or if so, have to be cited and delivered to the whole sum of the external quote, which includes all taxes and fees. The warranty is now no longer accessible for prices obtained through websites the vicinity the booking vital factors are unknown or now now not disclosed until after purchase or quote acceptance.
  3. Booking small print will refer to the variables comprising a economic quote; job distance, packaging, pick-up date/time, drop-off date/time, storage, assembly, disassembly, inventory, automobile type.
  4. This provide is fully professional on 'Man And Van' and 'House Move/Removals' listings, and does no longer observe to; ingredients items, parcels smaller than 1m3 , automobile and automobile transportation, bike transportation, piano moves, specialist objects and antiques, freight and pallet, clearance jobs, boat moves, place of work removals, industrial jobs, cattle and pets & man-power only. This supply is solely respectable once for each customer or organization body, and cannot be used in conjunction with any present mark downs or promotions. CityLink has the proper to choose any object unfit for a fee guarantee.
  5. In any case, the area the consumer may also have placed a more value positive quote some other place which meets the above criteria, CityLink ensures to beat the quote with one of our drivers, inclusive of the savings amount paid to CityLink. "Beat" would infer offering a more cost-effective charge than the exterior supplier; on the other hand small a reduction.
  6. External rates want to include (if applicable); transport fees, transportation costs, labour costs, storage fees, UK and European taxes, toll fees, packing and unpacking fees, loading prices, dismantlement and reassembly prices and unplanned extra costs. These ought to have been placed through using a registered UK transport enterprise or proprietor operator; preserving the relevant Goods in Transit Insurance insurance or equivalent. We solely provide the preference of Price Guarantee up to a most job charge of £300 (inclusive of the above).
  7. The Best Price Guarantee solely applies to prices every marketed and on hand to the widely common public or on a internet site directed at clients in the United Kingdom. For example, this is distinctive of fees offered on membership programme websites; company rate reductions or rates; group, charters; rewards programmes; incentives; consolidator or interline prices; expenses obtained thru bodily auction, charity or comparable process; or charges reachable only via way of the use of a coupon or special marketing now now not supplied to the day-to-day public. The fee be quoted and bookable in the equal foreign money (GBP) as your listing. In addition to this, price-match requests ought to be viewed to reasonably cowl the common price charge of a job with the useful resource of governmental and industrial standards; minimal wage per hour, plus cost of petrol - both relative to distance and time.
  8. All requests for the great charge assurance are venture to verification with the aid of capability of We will no longer be given screenshots or different purported proof of a lower charge that we cannot independently confirm. Nor will we affirm or fulfill any request that we believe, at our sole discretion, is the result of a printing or different misleading error, or is made fraudulently or in terrible faith. The request date, when referring to a familiar or furnishings delivery listing, will favor to be requested with at least seven working days prior to the requested pickup date; whereas a dwelling go list be requested fifteen working days prior to the requested pickup date - every except UK financial institution holidays.
  9. We reserve the suited in our sole discretion to alter or discontinue the great fee warranty or to avoid its availability to any person, at any time, for any reason, and without prior phrase or liability to you. The phrases on the internet site will figure out your eligibility under the nice charge guarantee. Our failure to enforce any provision of these Terms & Conditions shall now not characterize a waiver of that provision. The phrases of the Best Price Guarantee are dominated via English law.